General Q&A
- Help, I have issues logging in!
- How do I use this knowledge base?
- What languages does OnStage support?
- Does OnStage support my internet browser?
- I get a technical error immediately after logging in
- How can I find the dossiers where there is something I need to do at the moment?
Students Q&A
- I have just logged on. What can I do on my dashboard?
- How can I register in OnStage for a placement period, BPV period or graduation period?
- What can I find in my dossier?
- How can I find a placement, BPV place or graduation place?
- I have found a placement, BPV place or graduation place. How can I enter it in OnStage?
- I can see that a step has been opened, but I cannot find the buttons to do anything with it.
Coach, Assessor and other school users Q&A
- What are my basic tasks as a teacher in OnStage?
- How can I grade and assess the student?
- How do I give feedback using comprehensive annotations?
- How can I give feedback during assessment?
- How do I consolidate assessments?
- What is the test date in an assessment?
Coordinator and supporting staff Q&A
Coaching group administrator Q&A
- What are my basic tasks as a coaching group admin
- How do I create a coaching group?
- What settings are important for coaching groups?
- How do I add a student to a coaching group? (How do I give a student a dossier?)
- A step has been completed by a user. Can I reopen it?
- Ways of resolving various exceptional situations in dossiers
Back-office staff Q&A
- How can I create a second dossier for a student in the same coaching group?
- What are my basic tasks in OnStage?
- How can I get an overview of all current placement and graduation dossiers?
- How can I export overviews as reports?
- How do I send a mailing?
- What is the difference between a mailshot and a notification?
Key-user Q&A
- What are the basic tasks of a key user?
- What types of process templates are there?
- What do I have to pay attention to when creating or changing activities in a template?
- What are the roles in OnStage and what authorizations do they have?
- What is the difference between a mailshot and a notification?
- How do I make changes to a mailshot template?
Functional administrator Q&A
- Parts of the submitted Word document are missing from the assessment session
- What are the basic tasks of a functional manager in OnStage?
- How do I give new staff members the correct rights?
- How can I modify the structure of the school?
- The users want additional filters for students/organizations/contacts/vacancies. What do they need for that?
- I want to reopen a log. How can I do that?
Relations manager Q&A
Organization user Q&A
- What can I do with OnStage4Business as an internship company?
- I want to register for OnStage4Business, how do I do that?
- I’ve forgotten my login data. How do I solve this?
- I want to change my login method, how do I do that?
- I get a message saying I have no access to OnStage4Business. How can I solve this?
- What do I see on the dashboard and what can I do with it?
Q&A for other roles
- What are the basic tasks of the test developer?
- What are my basic tasks as an educational administrator in OnStage?
- What can I see on the manager dashboard?
- How can I check key documents in students’ dossiers quickly?
- What is the purpose of the Student Locator in OnStage?
- Where can I see my students in the Student Locator?
Help pages OnStage
- Activities list - Inbox view
- Activities list – Inbox view
- Activities plan
- Activity - Assign coach
- Activity - Attachment
- Activity - Cancel dossier